Shipping & Returns

Returns

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Wassi's Meat Market, 830 N. Wickham Rd., Melbourne, Florida  32935

Shipping

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
 
Our shipping rates are the lowest when it comes to shipping perishable foods. If you're not in a hurry, select GROUND shipping and reap the benefits of low shipping cost. All GROUND orders ship on Monday, Tuesday and arrive on Thursday or Friday of the same week in Florida. If you need quicker delivery, please select NEXT DAY or 2DAY shipping. Read below for more details on GROUND shipping under PERISHABLE FOODS.
 
“DEEP FREEZE PACKAGING”:  We do ship FRESH FOODS (perishables) via Ground. We use plenty of dry ice and custom branded insulated cooler, a packaging combination that will insure your products arrive frozen and in excellent condition whether you choose Ground or Overnight delivery.

Wassi's Meat Market offers Ground, 2-3 Day and Overnight delivery from Melbourne, Florida, to the continental United States. For delivery to Hawaii and Alaska, you must select NEXT DAY as your shipping method when checking out. For international shipping, refer below for detailed ordering procedures. For Saturday delivery, you must select NEXT Day as your shipping method.

SHIPPING RATES:  Our shipping rates are determined by the total weight of your order and the postal zip code to where your order is being shipped. Unlike most companies who base their shipping charges on total dollar value, we use current the UPS shipping table. There are no hidden shipping costs. In the event no one is home to receive your order, we strongly recommend you send your package to a business address to insure delivery. Sending your package to a commercial address will also guarantee a speedy arrival. If you have questions regarding our shipping methods or policy, please contact us . We’ll get back to you within 24 hours.  For all EXPRESS orders received by 1 pm (EST), your order will ship the the same day whether it's NEXT DAY or 2DAY air.

PERISHABLE FOODS:  When ordering fresh foods, your total perishable order must be a minimum of 5 pounds (any combination of fresh foods). We use plenty of dry ice and a reusable, custom branded insulated packing material - a packaging combination that will insure your products arrive frozen and in excellent condition whether you choose Ground or Overnight as your shipping method. Currently we only ship UPS Ground in Florida. If you are selecting Ground delivery to ship your perishable foods, your package will be delivered in 9 business days or less from the day we receive your order. If you need your package delivered for a specific date, please advise with a date in the "Comment" box when checking out. You'll see the "Comment" box right after you complete your "Bill To" information. We encourage perishable orders to be delivered to a business or commercial address.

Wassi's Meat Market is not responsible or liable for deliveries where the customer is not available to receive the order. All perishable food orders are final. If our Overnight courier fails to deliver your package on time (and your perishables are spoiled), you will receive a refund for your order and shipping charges incurred. There are no product or money back guarantees on GROUND shipments. Please note that we do not ship perishable foods over the weekend.

EMAIL NOTIFICATION: After you shop and checkout, you will receive an email notification stating that your order is in process. We will then proceed to pick and pack your order for shipment. If all items are in stock and are ready for shipment, your credit card will be processed. Once the order has been shipped, you will be notified via email with a tracking number. For Overnight deliveries, tracking numbers are not provided via email.

TRACKING YOUR ORDER:  Depending on your delivery address, with UPS Ground Service your order may be delivered in 2 to 5 business days. For your convenience, to track your order go tohttp://www.ups.com/tracking/tracking.html. Simply fill out the UPS tracking box with your tracking number and receive real time information on when you can expect delivery. INTERNATIONAL ORDERS: At this time, our shopping cart does not accept international orders. To place an overseas order, please email us.

BACK-ORDERS:  If an item is out of stock, we will contact you via email asking if you would like to back-order that item, or if you would like us to forward your order immediately. Back-ordered items generally arrive in our warehouse within 1 to 4 days. If you choose to back-order, we will proceed with shipping your original order and will bill your credit card for those items being shipped. After we receive new stock, we will then ship your back-order and will bill your credit card accordingly, along with new shipping charges.  

We reserve the right to make an equal or greater value substitute if ordered item is out of stock.Thank You.